Process Language for Healthcare Arizona Plus

How to Get Letters from Health-e-Arizona Plus (HEAplus) You have a choice to get your letters by U.S. Mail or go paperless and get your HEAplus letters electronically. If you choose to get letters electronically, you may get the following in HEAplus:        1.   Letters containing requests for information needed to determine eligibility for public benefits which include               Nutrition Assistance, Medical Assistance, and Cash Assistance programs         2.   Letters showing decisions about your new or renewal applications for public benefits         3.   Letters showing decisions about changes that affect your eligibility for public benefits         4.   Letters about tax credit or cost sharing eligibility         5.   Other letters about general public information. Please note: Some letters are not available electronically and must be mailed to you, so it is important that you keep your mailing address in HEAplus current.

Electronic process: We will post letters in your account on the HEAplus website. The HEAplus system will send you an alert by e-mail or text message when a letter is posted in your HEAplus account. Electronic letters will be considered delivered when HEAplus has successfully sent the alert.  If the HEAplus system determines that an e-mail or text message cannot be sent to you, we will send letters by U.S. Mail. In order to start getting e-mail or text messages again and stop getting letters by U.S. Mail, you will need to sign up again for electronic letters.

Viewing electronic letters: To get alerts and view letters electronically, you must:         •   Agree to get electronic letters;         •   Have a current login and password with HEAplus;         •   Provide a cell phone number if you would like to get your alerts by text;         •   Provide a current e-mail address if you would like to get your alerts by e-mail;         •   Keep your e-mail address up to date in the HEAplus system;         •   Have a current version of Adobe Acrobat (PDF) Reader ® software. You can get Adobe Acrobat (PDF) Reader ® free at https://get.adobe.com/reader.  To see a letter on a mobile device, you will need a device and a service plan that can securely access the Internet.

Your responsibilities: Electronic letters will be considered delivered when HEAplus has successfully sent the alert. If you choose to get letters electronically, you will be responsible for all the following:         •   Submit a Report a Change to update changes in your e-mail address or cell phone number (if you want to get text messages);         •   Logging into your HEAplus online account and checking for new letters regularly;         •   Opening and reading your letters regularly; and         •   Submit a Report a Change to update your mailing address (for letters that must be mailed to you).

Cancelling electronic letters: If you want to stop receiving letters electronically, you can do any of the following:         •   Change your personal account settings in HEAplus.         •   Contact the HEAplus Customer Support Center at 1-855-432-7587 to ask that electronic letters be stopped.         •   Send a request by U.S. Mail, fax, or in person to any local office location. Make sure to include your name, telephone              number, HEAplus Application ID number, and the e-mail address. Allow 24 hours from the time we get this request for us to             update your account.

Privacy of electronic letter information: The HEAplus alert will only tell you that a letter is available for you in your password-protected HEAplus online account. The information shown on the letter in HEAplus is private. HEAplus is not responsible if you allow the letter to be seen by others due to your location, password sharing, or if you have a virus or spyware on your computer or mobile device.

Disclaimer: By agreeing to receive your letters electronically, you agree and understand that the State of Arizona, its departments, agencies, boards, commissions, universities and its officers, officials, agents, employees and contractors are in no way responsible for any and all consequences resulting from your actions, technical problems, or unexpected events.

You agree to save and hold harmless the state of Arizona, its departments, agencies, boards, commissions, universities and its officers, officials, agents, employees and contractors.

I reviewed the information about my choice to get letters in HEAplus and:

I agree to get letters electronically  I want to get letters by U.S. Mail